FAQ

Creating your Zunado Casino account is quick and straightforward. Simply visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your full name, email address, date of birth, and residential address. Make sure you're at least 18 years old and located in an eligible state where social casino gaming is permitted.Once you complete the registration form, verify your email address by clicking the link we send to your inbox. After email verification, your account becomes active immediately, and you'll automatically receive your welcome bonus of 500 Gold Coins plus a spin on our Welcome Wheel. This wheel can award up to 10,000 additional Gold Coins and 10 Sweepstakes Coins.During registration, ensure all information is accurate as this will be verified later when you make purchases or redeem prizes. Creating multiple accounts is prohibited and will result in account closure. Keep your login credentials secure and never share them with others. If you encounter any issues during the sign-up process, our customer support team is available via live chat to assist you.

Gold Coins (GC) and Sweepstakes Coins (SC) serve different purposes at Zunado Casino. Gold Coins are our primary virtual currency used for entertainment gameplay. You receive GC through your welcome bonus, daily bonuses, and coin purchases. These coins allow you to play all available games but cannot be redeemed for real money prizes.Sweepstakes Coins are our premium currency that can be redeemed for real cash prizes after meeting playthrough requirements. You earn SC through promotional offers, the Welcome Wheel, and as bonus additions when purchasing Gold Coin packages. SC gameplay follows a 1x wagering requirement, meaning you must play through your SC balance once before redemption eligibility.The key distinction is redemption potential. While Gold Coins provide unlimited entertainment value, Sweepstakes Coins offer the opportunity to win actual cash prizes. Both currencies expire after 60 days of inactivity, so regular gameplay helps maintain your balance. You can track both coin types in your account dashboard, where separate balances are clearly displayed. When playing games, you can choose which currency to use, though some promotional games may require specific coin types.

The Zunado Casino Welcome Bonus is automatically credited upon successful account creation, requiring no deposit or bonus code. New players immediately receive 500 Gold Coins plus one spin on our exclusive Welcome Wheel. This wheel offers prizes ranging from additional Gold Coins up to a maximum of 10,000 GC plus 10 Sweepstakes Coins.Your Welcome Wheel spin happens once per account and cannot be repeated. The prizes awarded are final and added to your account balance immediately. If you receive Sweepstakes Coins from the wheel, they're subject to our standard 1x playthrough requirement before becoming eligible for redemption. The entire welcome package has a 60-day validity period from the date of account creation.This no-purchase-necessary bonus allows you to experience our full game library without any financial commitment. You can play slots, table games, and live dealer options using your welcome coins. Remember that only Sweepstakes Coins can be redeemed for real prizes, while Gold Coins provide entertainment value. The welcome bonus is restricted to one per household, IP address, and payment method to prevent abuse. Additional promotional offers become available after claiming your initial welcome package.

Zunado Casino accepts major credit and debit cards including Visa and MasterCard for Gold Coin purchases. All transactions are processed in US dollars, making it convenient for American players to add funds to their accounts. We use industry-standard encryption to protect your payment information during all transactions.When making your first purchase, you'll need to verify your payment method by providing the card details and confirming your billing address matches your account information. This verification process helps prevent fraud and ensures secure transactions. Minimum purchase amounts vary by package, with options designed to suit different budgets and playing preferences.Failed transactions can occur due to insufficient funds, expired cards, or bank restrictions on gaming-related purchases. If your payment is declined, check with your bank to ensure they allow transactions with social casino platforms. Some banks require pre-authorization for online gaming purchases. Our customer support team can assist with payment issues and suggest alternative solutions if your preferred method isn't working.All purchases are final and non-refundable except in cases of technical errors or unauthorized transactions. Keep your payment methods up to date to avoid interruptions in your ability to purchase coin packages and participate in special promotions that require payment verification.

Withdrawing winnings from Sweepstakes Coins requires completing the 1x playthrough requirement and account verification process. Once you've played through your SC balance at least once, navigate to the cashier section and select "Redeem Prize." The minimum redemption amount is typically $50, though specific terms may vary based on current promotions.Before your first withdrawal, you must complete identity verification by providing a government-issued photo ID, proof of address, and payment method verification. This KYC (Know Your Customer) process typically takes 24-48 hours for review. Approved verification enables faster future withdrawals and ensures compliance with regulatory requirements.Withdrawal methods include bank transfers and other approved payment options available in your state. Processing times vary but generally range from 3-7 business days after approval. Larger withdrawal amounts may require additional verification or longer processing times. Keep in mind that prize redemptions are subject to tax reporting requirements for winnings over $600.Maintain accurate account information to avoid delays in the withdrawal process. Any discrepancies between your account details and verification documents will require resolution before prize redemption. Contact customer support if you experience unusual delays or need assistance with the verification process.

Yes, Sweepstakes Coins earned through bonuses and promotions carry a 1x wagering requirement before becoming eligible for prize redemption. This means you must play through your SC balance one time using eligible games. The playthrough requirement applies only to Sweepstakes Coins, as Gold Coins are for entertainment purposes only and cannot be redeemed.Eligible games for meeting wagering requirements include slots, scratchcards, crash games, and live social casino games. Different game types may contribute differently toward playthrough completion, though most SC-eligible games contribute 100% of your wager amount. Table games and certain specialty games may have lower contribution rates or be excluded entirely.Track your wagering progress in the "My Account" section, where you'll see remaining playthrough requirements for active bonuses. Wagering requirements must be completed within the bonus validity period, typically 60 days from the date of award. Unused bonuses and incomplete wagering requirements expire at the end of this period.Bonus abuse, including creating multiple accounts to claim additional bonuses, results in immediate account closure and forfeiture of all balances. Play responsibly and understand that wagering requirements exist to maintain fair gaming practices. Contact support if you have questions about specific bonus terms or playthrough calculations for your account.

Zunado Casino offers full mobile compatibility through your device's web browser, providing seamless gameplay on smartphones and tablets. Our mobile platform supports both iOS and Android devices, requiring no app download. Simply visit our website through your mobile browser to access the complete game library and account features.The mobile interface is optimized for touch navigation, making it easy to browse games, manage your account, and claim bonuses on the go. All games are designed to work smoothly on mobile devices, with responsive controls and clear graphics that adapt to different screen sizes. Live dealer games and video slots perform particularly well on mobile platforms.Mobile players can access all the same features available on desktop, including customer support, payment processing, and bonus claims. Your account syncs automatically across devices, so you can start playing on your computer and continue on your phone without losing progress. Mobile gameplay counts toward wagering requirements and promotional qualifications just like desktop play.For the best mobile experience, ensure you have a stable internet connection and keep your browser updated. Clear your browser cache occasionally to maintain optimal performance. If you experience technical issues on mobile, try refreshing the page or switching between WiFi and cellular data connections.

Zunado Casino features games from top-tier software providers including 3 Oaks, AvatarUX Studios, Bgaming, Booming Games, and Hacksaw Gaming. Our diverse portfolio also includes titles from Live88, Playson, Rogue, Slotmill, Swintt, and Vivo Gaming, ensuring a wide variety of gaming experiences for all player preferences.These providers are known for creating high-quality slots, table games, and live dealer experiences with engaging themes, innovative features, and fair gameplay mechanics. Each provider brings unique game mechanics, from cascading reels and expanding wilds to progressive jackpots and interactive bonus rounds. The variety ensures you'll find games that match your preferred playing style and entertainment preferences.Our game library is regularly updated with new releases from these providers, giving you access to the latest gaming innovations and trending titles. Popular categories include video slots with various themes, classic table games like blackjack and roulette, and immersive live dealer experiences that simulate real casino environments.All games undergo rigorous testing to ensure fair play and random outcomes. The providers we partner with maintain strict licensing and certification standards, giving you confidence in the integrity of every game. Use the search and filter functions to find games by provider, theme, or game type to quickly locate your favorites.

Zunado Casino offers multiple customer support channels to assist with your questions and concerns. Our primary support method is live chat, available directly through the website. Look for the chat icon typically located in the bottom corner of your screen to connect with a support representative in real-time during business hours.For non-urgent matters or detailed inquiries, you can email our support team at support@zunado.com. Email responses typically arrive within 24 hours, though complex issues may require additional time for thorough investigation. Include your account username and detailed description of your issue to expedite the resolution process.Our support team can assist with account issues, payment problems, bonus questions, technical difficulties, and game-related concerns. They're trained to handle verification processes, withdrawal requests, and promotional inquiries. Before contacting support, check this FAQ section as many common questions are answered here.When contacting support, have your account information ready and be specific about the issue you're experiencing. Screenshots or error messages can help our team diagnose technical problems more quickly. Support representatives cannot override bonus terms or make exceptions to established policies, but they can clarify rules and help resolve legitimate account issues.

Zunado Casino is available in most US states where social casino gaming is legally permitted. However, we're restricted from operating in several states including Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, and Washington, along with other jurisdictions where sweepstakes gaming is prohibited by local law.State availability can change based on evolving regulations, so we use geolocation technology to verify your location when you access our platform. If you're traveling to a restricted state, you may temporarily lose access to certain features or be unable to make purchases until you return to an eligible location.The restriction primarily affects Sweepstakes Coin gameplay and prize redemption features. Some states may allow Gold Coin entertainment gameplay while restricting SC features. Our system automatically detects your location and adjusts available features accordingly to ensure compliance with local laws.If you believe you're receiving a location error incorrectly, ensure your device's location services are enabled and you're not using a VPN that might mask your actual location. Contact customer support if you continue experiencing access issues from an eligible state. We regularly monitor regulatory changes and expand to new markets as laws permit.

Zunado Casino employs industry-standard security measures to protect your personal and financial information. We use SSL encryption technology to secure all data transmission between your device and our servers, ensuring that sensitive information like payment details and personal data remain confidential during transmission.Your account information is stored on secure servers with multiple layers of protection including firewalls, intrusion detection systems, and regular security audits. We never sell or share your personal information with third parties for marketing purposes without your explicit consent. Our privacy policy clearly outlines how we collect, use, and protect your data.All payment processing is handled through secure, PCI-compliant payment processors that meet strict industry standards for financial data protection. We don't store complete credit card information on our servers, reducing the risk of data exposure. Regular security updates and monitoring help maintain the integrity of our systems.Access to your account requires your unique login credentials, which should never be shared with others. Enable strong passwords and log out completely when using shared devices. If you suspect unauthorized access to your account, contact customer support immediately to secure your account and investigate any suspicious activity.

Zunado Casino is committed to promoting responsible gaming practices and providing tools to help you maintain control over your gaming activities. We encourage all players to set personal limits on time and money spent gaming, treating our platform as entertainment rather than a way to make money or solve financial problems.Our platform includes features to help you manage your gaming, including session time reminders and spending tracking tools. You can set daily, weekly, or monthly deposit limits that prevent excessive spending. These limits can be increased after a cooling-off period but can be decreased immediately if you need to reduce your gaming activity.If you feel your gaming habits are becoming problematic, we provide resources and links to professional organizations that specialize in gambling addiction support. Self-exclusion options are available for players who need to take extended breaks from gaming. During self-exclusion periods, your account remains secure but inaccessible for gaming activities.Remember that gaming outcomes are based on chance, and there's no guarantee of winning. Never gamble with money you cannot afford to lose, and don't chase losses by increasing your spending. If family or friends express concern about your gaming habits, take their feedback seriously and consider seeking professional guidance.